Call Center & Customer Care Services Support Provider

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  • Custom call routing, handling and escalation
  • Toll free / national presence
  • Product support, answering services, appointment scheduling
  • Reporting of call activity metrics
  • Reporting on caller incidents
  • Support of customer email inquiries
  • Ability to import your customer or product data into CRM
  • Able to front end or integrate into other call center operations
  • Provide after-hours coverage
  • Provide supplemental / seasonal / overflow capacity to existing call center
  • Additional value-added services are available (i.e. warehousing, shipping, product repair and disposal)

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