Projector Repair Services
Projectors can often fail at the worst possible moment. Images get too dim or too bright. The image can wiggle violently. The image sometimes won’t line up square on the screen. Lamps will fail, sometimes in an instant. You need Projector Repair services. Relax. Your team at Mendtronix can help you get all of your projectors running just like new with original brightness. Mendtronix’ projector repair services are backed by leading A/V brands and trusted by tens of thousands of customers worldwide. Just send your unit in to one of our 2 US projector repair locations and then you’ll be ready to Wow Your Audience. Mendtronix is the worldwide leader of independent projector repairs.
- 90-day warranty on your Projector Repair
- Expert diagnostic services
- Optical system alignment
- Return shipping will be quoted on your estimate.
The diagnostic services fee is FREE once the estimate is approved. The diagnostic fee applies only if the repair estimate is declined. See our terms/conditions below for diagnostic rates.
- Expert diagnostic services
- Optical system alignment
- Return shipping will be quoted on your estimate.
- 32 point inspection
- Clean & align optics/LCD panels
- Clean or replace air filter
- Confirm convergence of LCD panels
- Verify color quality
- Test all inputs; audio, video and computer imaging
- Check focus and zoom function
- Ask about volume, education and government discount programs.
- $229* Fee applies to units 20 lbs or less
- Fee applies to units under 45 lbs. and covers routine maintenance if any parts are found to be defective. We will contact you for your approval in order to proceed with projector repair services. Please contact us for pricing on units over 45 lbs.
Projector Brands We Repair
Click on the brand logo to Request Service.
Mendtronix Projector Repair Warranty/Return Policy
Mendtronix customers agree to the following terms when repairing a projector:
- All repaired items are guaranteed to be in working order when received by the customer.
- The customer must inspect the item upon arrival and confirm the item is in working order.
- Projector Repairs include a 90 day warranty on the service performed, starting on shipping date.
- A new repair case must be obtained before returning any item (set this up with your National Account Manager)
- Warranty does not cover shipping costs. Shipping costs of the original sale and return shipping of a defective item are the customer’s responsibility. Exceptions can be made at the discretion of Mendtronix if the unit fails within 30 days of shipment from our facility.
Your Warranty Does Not Include the Following
- Shipping expenses
- Improper installation: including user error, cabling or external AV Equipment
- Installation or labor costs
- Damage due to abuse, lightning or acts of nature
- Misuse, electrical stress or power surges
- Loss of use
- Lost revenue or profits
Important Shipping Instructions
Follow these instructions when shipping your unit to Mendtronix for Projector Repair.
- Clearly mark your case number on the box.
- Remove any mounting brackets. Mendtronix, Inc. is not responsible for any loss or damage to mounting brackets.
- DO NOT send in cables, remote controls or mounting brackets. Mendtronix, Inc. is not responsible for any lost cables, remotes or soft cases.
- Ensure the packaging material and carton selected is sufficient. Most parcels experience a fair amount of wear. Select a container large enough to accommodate your shipment and the necessary cushioning/packaging material. Choose cushioning that will completely fill the spaces in your shipping box. We recommend using solid foam, bubble wrap or Styrofoam packaging peanuts (2 to 3 inches of packing material around units that weigh under 10 lbs, 4 to 5 inches around larger/heavier units). Solid foam provides the greatest degree of protection for larger valuables. All of the major shipping companies are automated;both machines and people will handle the carton.
- If you ship your projector to us in a hard case, we will ship it back to you in the case. Do not ship a projector in a case that is unsuitable for protecting your projector during transportation.
- Please be advised that your projector, once repaired, will be shipped back in a brand new plain brown box or in a custom hard case if provided. We do this for the safety of your property. Re-using cardboard boxes is an issue as the integrity of the package is compromised after it has been shipped twice.
- You have the option to insure your projector. Please make inquiries with your carrier for rates. You will also have the option to insure your projector on its way back to you (out of warranty service only). The insurance rates will be provided in the repair estimate sent to you once the unit has been evaluated.
- Freight claim responsibility and insurance liability responsibility both belong to the customer
- Warranty Service Only: In some instances, we may be required by the manufacturer to provide a proof of purchase to validate your warranty. If you are asked to do so, please DO NOT include your proof of purchase in the box with the projector. You can email an electronic copy to firstname.lastname@example.org or fax it to 858-602-1042. To avoid delays or possible charges; all faxed correspondence should have your case number marked as a reference. Projectors received without proof of purchase will be treated as an out of warranty repair and subject to a standard evaluation fee. Please be advised that the customer is responsible for all inbound shipping. Most but not all manufacturers will cover the cost of the return Freight (FedEx Ground).
Your package and projector will be inspected upon receipt. Any damage will be documented and you will be notified. The packaging and carton will be retained for 3 business days. Should you decide to submit a damage claim to the carrier, Mendtronix, Inc. must be notified within those 3 days or the packaging and carton will be discarded. Mendtronix, Inc. is not responsible for damage that occurs during transportation.
Ship to: Mendtronix, Atlanta 115 Smoke Hill Lane Woodstock, GA 30188 Mendtronix, San Diego 13880 Stowe Drive Poway, CA 92064
1. Submit Request
The easiest way to set up a new projector repair case is to fill out our online request form. Once you submit the form, a confirmation email will be sent that includes your case number, contact, and shipping information.
2. Ship Your Projector
Once you’ve set up your projector repair case, you will need to send in your unit. The shipping address varies by brand and “from” location, so it is important that you confirm shipping details before sending us your unit.
During the evaluation and prior ot the actual projector repair, a technician will perform in-depth testing to determine what work needs to be done and/or what parts need to be ordered, if any, to bring your projector back to factory specifications.
4. Estimate Sent
You will receive an estimate for your projector repair after the evaluation. If you decide to approve the projector repair, then your evaluation is free. And the sooner an approval is received the less down-time you will experience.
5. Projector Repair Completion
Once we receive your approval, our expert team of technicians will get to work on repairing your unit. Parts will be ordered according to the estimate approval. Each projector repair includes a 41-point inspection upon completion so your product can live out a longer, healthier life.
6. Return Shipment
Upon projector repair completion, we will carefully pack up your projector and ship it back to you. Because we have 2 locations nationwide, your unit gets back to you fast. We are able to provide return ground shipping to most cities in the U.S. in 1-2 days.
Terms and Conditions
Warranty Repair Service
Items not covered under manufacturer warranties will be billed separately, such as accessories, cables and preventative maintenance. Note: The diagnostic fee will apply if no defect is found.
Out of Warranty Repair Service
Out of Warranty repairs come with a 90-day (3 month) warranty. The diagnostic fee is free upon estimate approval. If the estimate is not approved, the customer agrees to pay the diagnostic fee. If you accept the estimate of repair, your pre-paid diagnostic fee and pre-paid shipping will be applied toward your total repair charges, and therefore the diagnostic fee is free and you only pay labor and parts. Diagnostic fee and shipping charges apply on all declined or abandoned repairs.
Pico – $95 diagnostic fee (JVC and select brands/models may be as high as $125. Call for details). Ground shipping charges to be quoted depending on via and destination).
Units under 10 lbs – $125 diagnostic fee. Ground shipping charges to be quoted depending on via and destination.
Units 10-20 lbs – $125 diagnostic fee. Ground shipping charges to be quoted depending on via and destination.
Units under 21-44 lbs – $125 diagnostic fee. Ground shipping charges to be quoted depending on via and destination.
Units 45 to 74 lbs – $325 diagnostic fee. Ground shipping charges to be quoted depending on via and destination.
Units 75+ lbs – $395 diagnostic fee. Ground shipping charges to be quoted depending on via and destination.
3 DLP Chip – $695 diagnostic fee. Ground shipping charges to be quoted by CS depending on via and destination.
Your pre-paid ground shipping can be upgraded to a faster via (3-day, 2 day or overnight). We would then bill you for the difference between the pre-paid ground and your new choice. Minimum labor charge is $129 Pico, $179 under 10 lbs, $229 10-20 lbs, $299 21-44 lbs, $429 45-74 lbs, $595 75+ lbs, $795 3-DLP. Minimum ground shipping charge is $19 (labor and shipping charges vary depending on size of projector and shipping). Preventive Maintenance Service is $199 for units under 40 lbs. Contact customer support for pricing on larger units.
We request that you:
1. Respond to the estimate of repair within 10 business days or that you make the necessary arrangements upfront with your Account Manager if you require additional time.
2. Pick up your repaired unit within 2 weeks of your being notified the item is ready for pick up if will call is selected.
3. If we receive no answer to the estimate of repair within the 10 business days, units will be shipped back (via ground) un-repaired by the 16th business day unless arrangements have been made with an Account Manager.
Notice: Once a unit leaves any one of Mendtronix’s two facilities, we are not responsible for loss or damage of those units and encourage all customers to consider purchasing shipping insurance in advance.
Pursuant to the California Civil Code, Mendtronix, Inc. asserts a lien on any personal property upon which it lawfully renders a service, repair or improvement (including but not limited to diagnostic services). Upon completion of diagnostic services, you will be notified in writing of the amount due for repair or maintenance service. If you or your agent fail to render payment in full within the 10 days allotted to claim your property or there has been no response from you with a course of action within 30 days upon advisement of the notice of service charges, Mendtronix will exercise its right to impose a storage fee of $2.00 per day. If no response with said course of action is received in writing within 90 days, your projector will be disposed of by Mendtronix, Inc. and you will be liable for all diagnostic services and storage fees incurred. Mendtronix, Inc. assumes no responsibility for such abandoned property which we may dispose of pursuant to this agreement. Be advised that by obtaining a case number for the repair of your projector from Mendtronix, you are hereby agreeing to the terms and conditions of this notice and in agreement that you are without further legal recourse against Mendtronix Inc. for its disposal of abandoned property.