• Expert diagnostic services
• Optical system alignment
• $29 ground shipping for units under 20 lbs.
• $39 ground shipping for units 20-45 lbs.
Items not covered under manufacturer warranties will be billed
separately, such projector lamps, cables and preventative maintenance.
Note: The diagnostic fee will apply if no defect is found. See our terms/conditions for diagnostic rates.
• 41 point inspection
• Clean & align optics/LCD panel
• Clean or replace air filter
• Confirm convergence of LCD panels
• Verify color quality
• Test all inputs; audio, video and computer imaging
• Check focus and zoom function
*Fee applies to units under 45 lbs. and covers routine maintenance if any parts are found to be defective.
We will contact you for your approval in order to proceed with projector repair services. Please contact us for pricing on units over 45 lbs.
The easiest way to set up a new repair case is to fill out our online request form. Once you submit the form,
a confirmation email will be sent that includes your case number, contact, and shipping information.
2 Ship Your Projector
Once you’ve set up your case, you will need to send in your projector. The shipping address varies by brand
and "from" location, so it is important that you confirm shipping details before sending us your unit.
During the evaluation, a technician will perform in-depth testing to determine what
work needs to be done and/or what parts need to be ordered, if any, to bring the
projector back to factory specifications.
4 Estimate Sent
You will receive an estimate after the evaluation. If you decide to approve the repair,
then your evaluation is free. And the sooner an approval is
received the less down-time you will experience.
5 Repair Completion
Once we receive your approval, our expert team of technicians will get to work on repairing your unit. Parts will be ordered according to the estimate approval. Each projector undergoes a 41-point inspection upon completion so your product can live out a longer, healthier life.
6 Return Shipment
Upon repair completion, we will carefully pack up your projector and ship it back to you. Because we have 3 locations nationwide, your projector gets back to you fast. We are able to provide return ground shipping to most cities in the U.S. in 1-2 days.